Employment
Seneca Rocks Mountain Guides | Guide - Seasonal
March 2024 - Present
- Led traditional rock climbing trips for individuals and groups of various skill levels
- Conducted thorough risk assessments and made informed decisions regarding route selection and weather conditions
- Communicated effectively with clients to understand their goals and tailor climbing experiences to meet their needs
- Fostered a positive and inclusive environment for climbers of all backgrounds and abilities
- Provided personalized instruction and coaching to clients to improve their climbing skills
- Conducted thorough risk assessments and made informed decisions regarding route selection and weather conditions
Center for Information, Technology, and Public Life | Communications Assistant - Part Time
November 2022 - Present
- Use Beaver Builder to adapt Wordpress based web content
- Create graphics using Photoshop and Canva
- Coordinate with team members remotely through Trello and MS Planner
- Assisted in managing academic talks and symposia, both livestreams and in person
Apogee Adventures | Northeast Support Staff - Seasonal
June 2023 - August 2023
- Compose blog posts on trip activities to keep parents updated
- Independently identified and resolved office computing bottlenecks
- Facilitated backcountry trips for children ages 11-15
- Supported and supervized children experiencing specific difficulties on trip
Deepest Beliefs Lab | Research Assistant - Part Time
July 2021 - June 2023
- Reading and synthesizing literature
- Researching, obtaining, and collating data in Excel
- Composing queries and retrieving Reddit data with PushShift.io
- Lead a group to learn and implement Python, Pandas and NumPy to solve data problems
- Presented research in a poster session at APS 2023
University of North Carolina - CH | Technology Support Technician - Full Time
July 2018 - July 2021
- Oversee student workers
- Troubleshoot account issues with Office 365
- Provide chat support to as many as three clients at a time
- Write client-facing troubleshooting documentation
- Assist in reworking a walk-in structured organization to accomodate Covid-19 concerns
- Troubleshoot and resolve both student and teacher issues in Sakai
The Computer Cellar | Repair Technician - Full Time
October 2015 - July 2018
- Frequently interact with customers by email, phone, and walk-in traffic
- Diagnose and replace motherboard components, such as ports, ICs, and capacitors
- Chiefly responsible for data recoveries from healthy, failing, and/or nearly destroyed storage media
- Install networking infrastructure in a business setting
- Diagnose and repair issues in Linux, Windows, OS X, as well as Outlook, Quickbooks, Office 365, and many other applications
Accomplishments
- Independently learned to diagnose and repair board level issues on Apple laptops using freely available resources and basic tools
- Designed and curated a digital archive for Bull City Fair Trade to preserve and display 30 years of history
- This resume was built from scratch with HTML and CSS
- Designed curricula and taught introductory aerial silks to college students
- Led an exploratory climbing expedition to establish traditional style multipitch climbs ground up
Education
University of North Carolina at Chapel Hill
Expected to graduate May 2024
- Psychology Major, B.A.
- Information Science Major, B.S.
Durham Technical Community College
Graduated 2020
Certifications
- NOLS Certified Wilderness First Aid
- SOLO Certified CPR
- American Mountain Guides Association Certified Single Pitch Instructor
- Professional Climbing Guides Institute Certified Single Pitch Guide
References
Tom Cecil - Seneca Rocks Mountain Guides
- 304 940 3631 | tomcecil@gmail.com
Felicity Gancedo - Center for Information, Technolocy, and Public Life
- 919 618 7174 | feliganc@unc.edu
Will Robertson - Apogee Adventures
- 651 276 7636 | will@apogeeadventures.com
Curtis Puryear - Deepest Beliefs Lab
- 270 723 0361 | cwpuryear12@gmail.com
Jan Williams - Bull City Fair Trade
- 919 906 7055 | jan.adams.williams@gmail.com
Patrick Kiernan - University of North Carolina at Chapel Hill
- 919 923 5309 | kiernan@unc.edu
Customer Testimonials
*Excerpted from reviews of The Computer Cellar
5-Star Yelp Reivew*
“Andre went over and beyond for me. My computer died and I was frantic. Not only did he put my worries to ease, but he got my computer done as soon as possible telling me everything that he was doing along the way. I was more than impressed with the customer service.”
5-Star FaceBook Review*
"Andre managed to recover all of my files after my computer crashed and then patiently showed me how to back up my files in case this happens again. Great people and great service. So grateful!”
5-Star Survey Response
“Knowledgeable, personable, and timely. Although it was a relatively minor issue, it was handled very well. Thanks!”
5-Star Survey Response
“Quick, excellent service- good listener as well as fixer.”