Employment
Center for Information, Technology, and Public Life | Web Assistant - Part Time
November 2022 - Present
- Use Beaver Builder to adapt web content
- Create graphics using Photoshop and Canva
- Coordinate with team members remotely through Trello
Deepest Beliefs Lab | Research Assistant - Part Time
July 2021 - Present
- Reading and synthesizing literature
- Researching, obtaining, and collating data in Excel
- Composing queries and retrieving Reddit data with PushShift.io
- Lead a group to learn and implement Pandas and NumPy to solve data problems
University of North Carolina - CH | Technology Support Technician - Full Time
July 2018 - July 2021
- Oversee student workers
- Troubleshoot account issues with Office 365
- Provide chat support to as many as three clients at a time
- Write client-facing troubleshooting documentation
- Assist in reworking a walk-in structured organization to accomodate Covid-19 concerns
- Troubleshoot and resolve both student and teacher issues in Sakai
The Computer Cellar | Repair Technician - Full Time
October 2015 - July 2018
- Frequently interact with customers by email, phone, and walk-in traffic
- Diagnose and replace motherboard components, such as ports, ICs, and capacitors
- Chiefly responsible for data recoveries from healthy, failing, and/or nearly destroyed storage media
- Install networking infrastructure in a business setting
- Diagnose and repair issues in Linux, Windows, OS X, as well as Outlook, Quickbooks, Office 365, and many other applications
Accomplishments
- Independently learned to diagnose and repair board level issues on Apple laptops using freely available resources and basic tools
- Designed and curated a digital archive for Bull City Fair Trade to preserve and display 30 years of history
- This resume was built from scratch with HTML and CSS
Education
University of North Carolina at Chapel Hill
Expected to graduate 2023
- Psychology Major, B.A.
- Information Science Major, B.S.
Durham Technical Community College
Graduated 2020
References
Curtis Puryear - Deepest Beliefs Lab
- 270 723 0361 | cwpuryear12@gmail.com
Jan Williams - Bull City Fair Trade
- 919 906 7055 | jan.adams.williams@gmail.com
Patrick Kiernan - University of North Carolina at Chapel Hill
- 919 923 5309 | kiernan@unc.edu
Gabriel Caviness - The Computer Cellar
- 737 471 3695 | gabrielcaviness@gmail.com
Customer Testimonials
*Excerpted from reviews of The Computer Cellar
5-Star Google Review*
“Andre was able to sell me a new [computer], but he went above and beyond to check out a few other concerns of mine. He also helped me with replacing the battery, I can now use my computer without it being plugged in! Andre also assisted me with purchasing an external hard drive and explained to me how to use it with Apple's Time Machine software to back up my computer in case my antique does eventually die. My mom and I waited in the shop while he checked everything out and in addition to answering all of my random curious questions. Andre and the rest of the staff were warm and friendly!”
5-Star Yelp Reivew*
“Andre went over and beyond for me. My computer died and I was frantic. Not only did he put my worries to ease, but he got my computer done as soon as possible telling me everything that he was doing along the way. I was more than impressed with the customer service.”
5-Star FaceBook Review*
"Andre managed to recover all of my files after my computer crashed and then patiently showed me how to back up my files in case this happens again. Great people and great service. So grateful!”
5-Star Survey Response
“Knowledgeable, personable, and timely. Although it was a relatively minor issue, it was handled very well. Thanks!”
5-Star Survey Response
“Quick, excellent service- good listener as well as fixer.”