Employment
Seneca Rocks Mountain Guides | Mountain Guide - Seasonal
2024 Season
- Led traditional rock climbing trips for individuals and groups of various skill levels
- Conducted thorough risk assessments and made informed decisions regarding route selection and weather conditions
- Communicated effectively with clients to understand their goals and tailor climbing experiences to meet their needs
- Conducted emergency high angle rescues for injured climbers
- Provided personalized instruction and coaching to clients to improve their climbing skills
NRocks Outdoor Adventures | Adventure Guide - Seasonal †
2024 Season
- Facilitated via ferrata tours for up to 14 guests
- Trained guests to safely and inependently navigate a via ferrata
- Assisted in staff high angle emergency rescue training
Center for Information, Technology, and Public Life | Communications Assistant - Part Time
November 2022 - May 2024
- Used Beaver Builder to adapt Wordpress based web content
- Created graphics using Photoshop and Canva
- Coordinated with team members remotely through Trello and MS Planner
- Assisted in managing academic talks and symposia, both livestreams and in person
Apogee Adventures | Northeast Support Staff - Seasonal
June 2023 - August 2023
- Composed blog posts on trip activities to keep parents updated
- Independently identified and resolved office computing bottlenecks
- Facilitated backcountry trips for children ages 11-15
- Supported and supervized children experiencing specific difficulties on trip
Deepest Beliefs Lab | Research Assistant - Part Time
July 2021 - June 2023
- Procured and synthesized literature
- Researched, obtained, and collated data in Excel
- Composed queries and retrieved Reddit data with PushShift.io
- Lead a group to learn and implement Python, Pandas and NumPy to solve data problems
- Presented research in a poster session at APS 2023
University of North Carolina - CH | Technology Support Technician - Full Time ◊
July 2018 - July 2021
- Oversaw student workers
- Troubleshooted account issues with Office 365
- Provided chat support to as many as three clients at a time
- Wrote client-facing troubleshooting documentation
- Assisted in reworking a walk-in structured organization to accomodate Covid-19 concerns
- Troubleshot and resolved both student and teacher issues in Sakai
The Computer Cellar | Repair Technician - Full Time *
October 2015 - July 2018
- Frequently interacted with customers by email, phone, and walk-in traffic
- Diagnosed and replaced motherboard components, such as ports, ICs, and capacitors
- Chiefly responsible for data recoveries from healthy, failing, and/or nearly destroyed storage media
- Installed networking infrastructure in a business setting
- Diagnosed and repaired issues in Linux, Windows, OS X, as well as Outlook, Quickbooks, Office 365, and many other applications
Accomplishments
- Independently learned to diagnose and repair board level issues on Apple laptops using freely available resources and basic tools
- Designed and curated a digital archive for Bull City Fair Trade to preserve and display 30 years of history
- This resume was built from scratch with HTML and CSS
- Designed curricula and taught introductory aerial silks to college students
- Led an exploratory climbing expedition to establish traditional style multipitch climbs ground up
- Co-authored a journal article published in PNAS Nexus
Education
University of North Carolina at Chapel Hill
Graduated May 2024 - 3.76 GPA
- Information Science Major, B.S.
- Psychology Major, B.A.
Durham Technical Community College
Graduated 2020 - 3.46 GPA
Certifications
- NOLS Certified Wilderness First Aid
- SOLO Certified CPR
- American Mountain Guides Association Certified Single Pitch Instructor
- Professional Climbing Guides Institute Certified Single Pitch Guide
References
Tom Cecil - Seneca Rocks Mountain Guides
- 304 940 3631 | tomcecil@gmail.com
Felicity Gancedo - Center for Information, Technolocy, and Public Life
- 919 618 7174 | feliganc@unc.edu
Will Robertson - Apogee Adventures
- 651 276 7636 | will@apogeeadventures.com
Curtis Puryear - Deepest Beliefs Lab
- 270 723 0361 | cwpuryear12@gmail.com
Jan Williams - Bull City Fair Trade
- 919 906 7055 | jan.adams.williams@gmail.com
Patrick Kiernan - University of North Carolina at Chapel Hill
- 919 923 5309 | kiernan@unc.edu
Customer Testimonials
5-Star Google Review †
"Great Via Ferrata climb! Andre was a wonderful guide. … We had a wonderful time."
5-Star Survey Response ◊
“Knowledgeable, personable, and timely. Although it was a relatively minor issue, it was handled very well. Thanks!”
5-Star Survey Response ◊
“Quick, excellent service- good listener as well as fixer.”
5-Star Yelp Reivew*
“Andre went over and beyond for me. My computer died and I was frantic. Not only did he put my worries to ease, but he got my computer done as soon as possible telling me everything that he was doing along the way. I was more than impressed with the customer service.”
5-Star FaceBook Review*
"Andre managed to recover all of my files after my computer crashed and then patiently showed me how to back up my files in case this happens again. Great people and great service. So grateful!”